True North Slings

Shipping Destinations and Delivery Times

We offer shipping to destinations within Canada, the USA, and internationally. Our standard delivery options have the following estimated delivery times:

• Canada: 5-10 business days (including production time)
• USA and international: 5-15 business days (including production time)

Please note that these delivery times are estimates and may vary depending on the destination and shipping carrier.

Production and Shipping Timeframe

• We do slow fashion, but fast! We aim to provide our customers with a fast and efficient shipping experience and commit to meeting our destination delivery times, as listed above.
• Because we choose the eco-conscious way of “just in time” inventory, we make all of our products on-demand.
• So, after placing an order, we will produce and ship the items within approximately 2-5 business days, and we use the most efficient shipping methods to get it to you.
• Please note that this timeframe may vary depending on the order volume and product availability, but we do our darndest to make it happen. And it usually does happen.
• And now we are rambling. Okay on to the next. 

Expedited Production and Shipping

• For customers who are hot to trot in getting their product in their hands, we offer expedited production and shipping options.
• Expedited production options are located in the product listing, and expedited shipping is located at checkout.
• These options are subject to an additional fee, and the delivery timeframes may vary depending on the destination and shipping carrier.

Shipping Fees

Shipping is free over $98 to Canada and the USA. Woo! Thank you, free trade. Anything under is $15.

For our international friends, our rates and expedited shipping are displayed at checkout. They are surprisingly reasonable in most cases (usually ship to Germany for about $35, which is cheaper than a hamburger and fries these days).

We do not mark up the shipping fees charged by the shipping carrier, because that’s just rude.

Customs and Import Duties

• Please note that customs and import duties may be charged for international shipments.
• We agree, that’s no fun, but it’s just the way this whole global trade thing works out.
• These fees are the responsibility of the buyer, and are not included in the shipping fees charged by us (because these rates are different for every country, and as a small business, we don’t have the tech to do that yet). 
• Customs and import duties vary depending on the destination country and the value of the shipment.
• If you are unsure about the customs and import duties in your country, we recommend contacting your local customs office for more information.

Shipping Carrier and Tracking Information

• We use trusted shipping carriers to ensure that all shipments are delivered in a timely and efficient manner. Usually, UPS or Purolator. Occasionally we use Canada Post for those who have PO box numbers. 
• We provide tracking information for all shipments, so you can monitor the delivery status of your order.
• If you encounter any issues with the shipping carrier or have any questions about your shipment, please do not hesitate to contact our customer service team for assistance.

Check out our FAQ page for great info on which sling is right for you. Click [here] to view.

We are only able to accept the return of unused/unthreaded slings within 2 weeks of the shipping date. If you are planning to return a sling, please email us to confirm your eligibility for the return or exchange and once confirmed please ensure you use a trackable shipping method and email us with the tracking number. Once we receive it, it will be confirmed as unused and we will refund your purchase amount minus a restocking fee which will cover our initial expense of sending the sling to you.

Yes they are! Our slings are made from top quality linen, weight and flammability tested in compliance with Canadian and American safety regulations. Our Aluminum rings are all weight tested to 220 pounds and as with all ring slings, they are approved for use with infants and toddlers from 8-35lb. Proper use of your ring sling is important to ensure your baby's safety. Please take time to watch our videos and read the instruction booklet and safety warnings that come with your sling. Most cities have local babywearing groups - a wonderful resource when it comes to learning how to wear your baby safely.

We are members of the Baby Carrier Industry Alliance (BCIA) and safety committee members at ASTM helping to improve safety standards for baby carriers. Our ring slings are tested by a third party lab and are compliant with the Canadian Consumer Product Safety Act (CCPSA), American Society for Testing and Materials (ASTM) weight testing requirements as well as the US Consumer Product Safety Improvement Act (CPSIA). We take safety seriously and ensure that even optional safety standards are adhered to.

True North Slings are made in Lethbridge, Alberta by local mamas and papas. Most of our materials are from Canadian and US businesses.

Linen is one of the oldest and strongest fabrics in the world. Linen is not a thirsty crop and so its more eco-friendly than most other fabrics. Because of its strength and loose weave it is cool, breathable and light weight. Linen has no stretch and doesn't stretch out over time. It drapes beautifully for an elegant look that you'll easily be able to dress up or down.

Our linen is grown and milled in Europe, then dyed and softened in the States. Finding the right balance of softness and sturdiness has been so important to us. One isn't more important than the other, because at the end of the day, we want even our single layer linen slings to be able to comfortably take you to the end of your babywearing days. We hope you love them as much as we do!

We have some great video tutorials on our [Learn] page. Have a look there and if you are having any trouble, don't hesitate to reach out to us via email or join our [Facebook Chatter | Buy Sell Trade] page to get tips from our True North family.

Linen is very easy to care for! Machine wash in cold water and lay flat to dry. While it’s not necessary to iron your sling, if you prefer, iron with steam at medium-to-hot. If you choose to use detergent, please make sure that its free of optical brighteners. Store your sling in a cool dry place; avoid plastic bags, cardboard boxes and cedar chests.