Shipping Destinations and Delivery Times

We offer shipping to destinations within Canada, the USA, and internationally. Our standard delivery options have the following estimated delivery times:

• Canada: 5-10 business days (including production time)
• USA and international: 5-15 business days (including production time)

Please note that these delivery times are estimates and may vary depending on the destination and shipping carrier.

Production and Shipping Timeframe

• We do slow fashion, but fast! We aim to provide our customers with a fast and efficient shipping experience and commit to meeting our destination delivery times, as listed above.
• Because we choose the eco-conscious way of “just in time” inventory, we make all of our products on-demand.
• So, after placing an order, we will produce and ship the items within approximately 2-5 business days, and we use the most efficient shipping methods to get it to you.
• Please note that this timeframe may vary depending on the order volume and product availability, but we do our darndest to make it happen. And it usually does happen.
• And now we are rambling. Okay on to the next. 

Expedited Production and Shipping

• For customers who are hot to trot in getting their product in their hands, we offer expedited production and shipping options.
• Expedited production options are located in the product listing, and expedited shipping is located at checkout.
• These options are subject to an additional fee, and the delivery timeframes may vary depending on the destination and shipping carrier.

Shipping Fees

Shipping is free over $98 to Canada and the USA. Woo! Thank you, free trade. Anything under is $15.

For our international friends, our rates and expedited shipping are displayed at checkout. They are surprisingly reasonable in most cases (usually ship to Germany for about $35, which is cheaper than a hamburger and fries these days).

We do not mark up the shipping fees charged by the shipping carrier, because that’s just rude.

Customs and Import Duties

• Please note that customs and import duties may be charged for international shipments.
• We agree, that’s no fun, but it’s just the way this whole global trade thing works out.
• These fees are the responsibility of the buyer, and are not included in the shipping fees charged by us (because these rates are different for every country, and as a small business, we don’t have the tech to do that yet). 
• Customs and import duties vary depending on the destination country and the value of the shipment.
• If you are unsure about the customs and import duties in your country, we recommend contacting your local customs office for more information.

Shipping Carrier and Tracking Information

• We use trusted shipping carriers to ensure that all shipments are delivered in a timely and efficient manner. Usually, UPS or Purolator. Occasionally we use Canada Post for those who have PO box numbers. 
• We provide tracking information for all shipments, so you can monitor the delivery status of your order.
• If you encounter any issues with the shipping carrier or have any questions about your shipment, please do not hesitate to contact our customer service team for assistance.

Care/Use: Beautifully simple and easy to use, True North’s fabric is made of top quality linen and comes to you soft and ready to use. Easy to care for: cold water wash on a gentle cycle and lay flat to dry.