Shipping Destinations and Delivery Times

We offer shipping to destinations within Canada, the USA, and internationally. Our standard delivery options have the following estimated delivery times:

• Canada: 5-10 business days (including production time)
• USA and international: 5-15 business days (including production time)

Please note that these delivery times are estimates and may vary depending on the destination and shipping carrier.

Production and Shipping Timeframe

• We do slow fashion, but fast! We aim to provide our customers with a fast and efficient shipping experience and commit to meeting our destination delivery times, as listed above.
• Because we choose the eco-conscious way of “just in time” inventory, we make all of our products on-demand.
• So, after placing an order, we will produce and ship the items within approximately 2-5 business days, and we use the most efficient shipping methods to get it to you.
• Please note that this timeframe may vary depending on the order volume and product availability, but we do our darndest to make it happen. And it usually does happen.
• And now we are rambling. Okay on to the next. 

Expedited Production and Shipping

• For customers who are hot to trot in getting their product in their hands, we offer expedited production and shipping options.
• Expedited production options are located in the product listing, and expedited shipping is located at checkout.
• These options are subject to an additional fee, and the delivery timeframes may vary depending on the destination and shipping carrier.

Shipping Fees

Shipping is free over $98 to Canada and the USA. Woo! Thank you, free trade.

For our international friends, our rates and expedited shipping are displayed at checkout. They are surprisingly reasonable in most cases (usually ship to Germany for about $35, which is cheaper than a hamburger and fries these days).

We do not mark up the shipping fees charged by the shipping carrier, because that’s just rude.

Customs and Import Duties

• Please note that customs and import duties may be charged for international shipments.
• We agree, that’s no fun, but it’s just the way this whole global trade thing works out.
• These fees are the responsibility of the buyer, and are not included in the shipping fees charged by us (because these rates are different for every country, and as a small business, we don’t have the tech to do that yet). 
• Customs and import duties vary depending on the destination country and the value of the shipment.
• If you are unsure about the customs and import duties in your country, we recommend contacting your local customs office for more information.

Shipping Carrier and Tracking Information

• We use trusted shipping carriers to ensure that all shipments are delivered in a timely and efficient manner. Usually, UPS or Purolator. Occasionally we use Canada Post for those who have PO box numbers. 
• We provide tracking information for all shipments, so you can monitor the delivery status of your order.
• If you encounter any issues with the shipping carrier or have any questions about your shipment, please do not hesitate to contact our customer service team for assistance.

What is linen?

• Linen, a captivating and natural material, endows a multitude of advantages to those who incorporate it into their home and family products.
• Our linen products embody a harmonious fusion of longevity, sophistication, comfort, and aesthetic appeal, rendering them a flawless choice for any home.
• Additionally, linen is renowned for its eco-friendliness as it is crafted from flax, a crop that necessitates minimal amounts of water and pesticides, exemplifying our commitment to sustainability.

What type of linen is used in your products?

• We currently utilize 2 types of European linen. A linen twill, and a lightweight linen weave. 
• The majority of our products use a lightweight linen weave.
• Any items that are twill, are listed with twill in the colour swatch, title, or fabric description.
• If you have any questions, just shoot us a message here, or find us on Facebook, or Instagram (links in website footer).

Lightweight Linen Weave

• Weight: 185 grams per square metre
• Description: A lightweight linen weave refers to a type of linen fabric that is woven in a way that creates a relatively thin and airy texture. This type of linen is often preferred for warm weather clothing, as it allows for good air circulation and breathability. 
• Lightweight linen weaves can be achieved through a variety of techniques, such as using a loose weave or a fine yarn, and can result in fabrics that range from semi-sheer to slightly opaque. 
• Despite its light and airy quality, lightweight linen is still a strong and durable material that can stand up to frequent use and washing.
• It is often used for summer dresses, shirts, and blouses, as well as for curtains, tablecloths, and other home decor items.

Linen Twill

• Weight: 220 grams per square metre
• Description: Linen twill is a type of fabric made from flax fibres that are woven together in a twill pattern, resulting in a diagonal ribbing on the surface of the fabric. 
• This weaving technique creates a strong, durable, and wrinkle-resistant fabric that is commonly used for clothing, home textiles, and upholstery. 
• Linen twill is known for its distinctive texture, softness, and breathability, making it a popular choice for warm-weather garments and linens.

Why natural fabrics? 

• At our company, we have a deep-rooted conviction that natural products are the optimal choice for our homes and our planet. Our commitment to using only the highest-quality, all-natural materials in our products is a reflection of our values. 

Why European Linen? 

• We pride ourselves on our selection of fabrics that capture the timeless elegance of European linen which we use to craft a range of products that are both comfortable and sustainable.
• European linen is a type of linen fabric that is made from flax fibers grown in Europe, particularly in countries such as Belgium, France, and Ireland, where the cool climate and rich soil are ideal for producing high-quality flax. 
• The term "European linen" refers not only to the origin of the flax, but also to the traditional methods used in its cultivation, harvesting, and processing.
• European linen is known for its superior quality, durability, and softness, making it a popular choice for luxury linens and high-end apparel.

Washing Linen Fabric

• Wash in cool or lukewarm water on a gentle cycle
• Avoid bleaching
• Air-dry if possible
• Use the "air" or "cool" setting if tumble drying

Ironing Linen Fabric

• Use a low to medium heat setting
• Use light water mist to help remove wrinkles, if required

Embracing Natural Wrinkles

• Linen may wrinkle easily due to its natural texture
• Consider embracing the natural wrinkles or choosing a linen blend with a wrinkle-resistant treatment

Storing Linen Fabric

• Store in a cool, dry place to prevent mildew or discoloration

Longevity of Linen Fabric

• With proper care, linen can last for many years
• Becomes even softer with each use
• A worthwhile investment for sustainable and long-lasting clothing and home textiles

Eligible return period

• Our store offers a 15-day return policy for all products purchased from us.
• If you are not satisfied with your purchase for any reason, you may return it within 15 days of the purchase date for a refund or store credit.

Refunds for original products

• For a product in its original condition and packaging, with all accessories included, refunds will be issued to the original payment method used for the purchase. 

Store credit for used products

• For products that have been removed from their original packaging, worn, or tried on within the eligible return period, a store credit will be issued. 

Return shipping responsibility

• Please note that shipping and handling charges are non-refundable, and the customer is responsible for the return shipping costs. 

To initiate a return, please follow these steps: 

1. Contact our customer service team at info@truenorthslings.ca and let us know the folliowing information:

• Full name
• Any available order details
• Reason for return
• Tracking number, if available

2. Send the product to: 

• True North Slings
• ATTN: Returns
• 13232 Shoreline Drive, Lake Country, BC, V4V 2T2

Upon receipt, we will inspect the item and process your refund or store credit.